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Compensation for parents affected by technical problems with the HMRC Electronic Childcare Service

As you are probably aware, some parents have been unable to access Tax Free Childcare through their childcare accounts for technical reasons.  Parents may be able to claim compensation, and get the government top-up as a one-off payment. There is also the possibility of the government refunding costs caused by the service not working as it should.

HMRC has put together some guidance on how parents should go about claiming compensation, if they’re in this position: it’s at the link below.

Helpful guide for parents : How to find your eligibility code The attached document has a series of screen shots that you can share with parents to help them find their eligibility code within their Childcare Choices account &
Advice on how to apply for 30 free hours